FAQ"s

Are your products any good? Why are your prices so low?

We sell products straight from some of the most respected and well-known manufacturers. Our prices are low (you're welcome!) precisely because we deal directly with them, with no middleman. We also have a high flow of daily orders, allowing us to bring prices even lower. Head to our shop and see our extensive product list and prices!

At what time can I reach one of your customer care specialists?

You can call our friendly client service specialists Monday – Friday from 9am to 7pm EST by dialing toll free 1 (888) 792-3747.

Can I view the list of manufacturers you work with?

Our manufacturers are listed on the left side of this page and in alphabetical order. If you're looking for a particular brand, chances are you will find them on that list.

Can you mail me a catalog of your Online Living Aids products?

We do not currently offer a printed catalog. However, you can take a look at the wide spectrum of products we carry by going to our shop's page.

Does my private information on your site remain confidential?

It 100% does. We do not sell, trade, share or give away your information to any other entity. Our company has a strict privacy policy and it is taken very seriously.

Does your site use cookies?

Like the great majority of online retailers, we do use cookies on our site. Cookies are useful to enhance and improve your browsing experience since they simply keep a history of the pages you have visited on our site. In so many words, cookies help us provide you a smoother customized experience.

How can I search for an item?

Searching for an item is easy.

Go to https://www.onlinelivingaids.com
Locate our site's search bar that is on the upper left hand side of the site.
Type in a keyword or SKU and click "Go" next to the search bar.

A list of products matching your description will appear.

How do I check my order's status?

Checking your order's status is quite easy. After your item has been shipped we send you a tracking number via email. Use this number by going to the respective courier's site and then track your package.
The other simple option is to call us toll free at 1 (888) 792-3747 and we will provide you with an update.

How much does delivery cost?

The cost of delivery will depend on the product dimensions and recipient's location. Most of our items have a flat rate of $12. We recommend you refer to our shipping policy for further details.

Is it secure to use my credit card on your site?

We use SSL technology, the latest in encryption and digital safety. All our transactions use this transmission protocol. We use PAYPAL to process credit cards and electronic payments under full compliance with the Payment Card Industry Data Security Standard (PCI DSS).
You can verify this yourself by scrolling to the left of any page on our site and finding this logo:

Why did I only receive part of my order?

We do what we can to ship your items in one package. Because different products are available from different warehouses, we cannot guarantee it will be delivered in one shipment. You can always view the progress of your shipments with the tracking number. If you need to contact us for assistance you can do so at 1 (888) 792-3747. We make shopping user-friendly.

What kinds of products do you sell?

We carry products suited for varying conditions. Some of these include dyspraxia, multiple sclerosis and arthritis to name a few. To view our comprehensive inventory please browse our shop.

What steps do I follow to make a purchase?

We make shopping user friendly and easy to use:

Search for your product by entering a keyword or description in the search bar located in the upper left hand area of our website and click "Go".
Once you find it, click "add to cart" making sure the quantity of the item you want to purchase is correct.
After filling up your cart with the items you want to buy and in the desired quantities, simply click "proceed to checkout".

If you do not have an account with us, select "checkout as guest" under "CheckOut Method" and click "continue".

You will be asked to provide information pertinent to your order like billing and shipping info. Click "continue" in the "Order Review" portion of the checkout.
Lastly, fill in your payment information and click "pay now" to process your order.

Where can I contact a representative of your site?

You are able to communicate with us in several ways. Visit our contact us" page for more information.

Where can I view your refund policy?

You can review our refund policy here.
Delivering high quality products is our pride and joy. Please let us know if there is an error with your order.